FAQ

 

The Answers You Need

What is eTrustFundBaby and how does it work?

eTrustFundBaby (eTFB for short) is a business that helps you save for your child’s financial future. This is done by providing an easy and accessible means to save and get family and friends to save for your child’s future, with options to fund the account through direct deposits from family and friends or cash back from purchases made. We provide our members access to money saving offers including amazing bank offers with some of the highest yielding savings accounts in the market.  You select the bank and the offer!  Through the eTrustFundBaby platform, deposits are directly made into an FDIC insured bank of your choosing.

Here’s a simplified example for illustration: Assuming in Year 1 you make an initial deposit of $500 in your child’s eTrustFundBaby account, followed by a deposit of $240/year (ie: $20 per month), and $100 earned as cash back each year (approximately $8/month), at an interest rate of 5% with interest compounded monthly, in 18 years, your child’s eTrustFundBaby account will have grown to over $10,000!

 

How do I sign up?

Simply click on the ‘Get Started’ link and complete the form.  Make sure you enter in a valid email address as you will need to verify your email to complete registration.  See screenshot below for help or check out the ‘How To’ video.

How do I create an eTrustFundBaby account for my child?

This short explainer video shows you the steps: Creating an eTrustFundBaby account for your child.

1) Go to Dashboard > Add Campaign 

2) Complete required information (marked with an *).  Note that the child’s legal name and birth date should be filled in correctly and can not be changed after campaign creation*.  

3) Hit ‘Submit Campaign’ and you’re done!

Remember, your family and friends won’t be able to donate to the campaign until you link it to a bank account.  You can find out how to do so in this short explainer video: Linking a bank account to your campaign.

 

*Any changes to the child’s legal name or date of birth will require raising a support ticket and providing proof of the legal name change or other documents confirming the error.  Please bring any such errors to our attention immediately.

What is a Campaign?

A campaign is what is used to create an eTrustFundBaby account for each individual child within a single member login account.  

How do I link a bank account to my eTrustFundBaby account?

We have many great offers from various partner banks offering free checking and savings accounts.  Check out the banking offers HERE.

In order for family and friends to donate to your child’s eTrustFundBaby account, you must first link it to a bank account.  You can find out how to do so in this short explainer video: Linking a bank account to your campaign.

1) Go to Dashboard.  Look for your child’s campaign and click on ‘Link Account’

2) Follow the screen prompts to access and link your selected bank account to your child’s eTrustFundBaby’s account.  Note that the child should be an account holder or beneficiary on the account.

3) Once you complete the screen prompts, your eTrustFundBaby account will be linked to your selected bank account.

How many children can I add to my account?

You can create as many eTrustFundBaby child accounts/campaigns. You create a ‘campaign’ for a child, and link a bank account to the child’s profile so each donation to the campaign automatically goes to the linked bank account.  Each child will have a separate eTrustFundBaby campaign account within a parent member login account.

At what age can I sign up my child?

You can create an eTrustFundBaby account for any child of any age. The eTrustFundBaby account must be in the name of the child beneficiary.  The account can only be opened by someone who is 18+ years old.

What if I have to close an account and open another one?

You can delete the bank account linked to an eTrustFundBaby account.  Simply hit the trash icon next to the linked account.  Note that you will not be able to receive any donations to that account until another bank account has been linked to it.  Any donations that were made but had not cleared into the account before it was deleted will sit in your Dwolla balance until a new bank account is linked to receive the funds.

I’m unable to link a bank account, what next?

Almost 90%+ of customers will be able to complete the identity verification online to successfully link a bank account.  For those who require an additional verification step, you will be prompted to submit additional information.  Follow the screen prompts to submit the required documents.  Once your identity is verified, you will be able to link the bank account.

Is there a fee for opening and maintaining an account?

There are no fees for opening or maintaining an eTrustFundBaby account. 

Your eTrustFundBaby account is linked to a bank or financial institution of your choosing.  Your bank or financial institution may charge a fee.  We have many great offers from our various partner banks offering free checking and savings accounts.  Check out the banking offers HERE.

Is there a minimum account balance?

eTrustFundBaby provides our members access to amazing bank offersYou select the bank and the offer!  Depending on the bank you choose, there may be a minimum deposit to open an account, and/or a minimum balance to avoid any fees.  We suggest you take advantage of the great offers from our various partner banks that offer totally free checking and savings accounts with no fees.  Check out the banking offers HERE.

Is there a maximum account balance?

eTrustFundBaby provides our members access to amazing bank offersYou select the bank and the offer!  We suggest you take advantage of the great offers from our various partner banks that offer totally free checking and savings accounts with no fees.  When you link your eTrustFundBaby account to an FDIC insured bank account, your funds are safe and insured up to $250,000.

Can I lose deposited funds?

When you link your eTrustFundBaby account to an FDIC insured bank account, your funds are safe and insured up to $250,000.  Check out the amazing offers from FDIC insured banks.

How can I earn cash back?

You can earn cash back which can be redeemed for an eTrustFundBaby Gift Card and applied to an eTrustFundBaby account. We make saving for your child’s future easy.  Family and friends can earn cash back from their everyday spending as an easy way to save for your child’s future so remember to share your eTrustFundBaby campaign with them too. Check out our cash back offers through Earnplify.com, and remember to share this with family and friends too.  Simply purchase what you normally would and redeem your cash back for an eTrustFundBaby gift card. Then access the eTrustFundBaby account and apply the Gift Card funds to the account.

How do I redeem cash back towards my eTrustFundBaby account?

You can redeem earned cash back for an eTrustFundBaby gift card which can be applied to your eTrustFundBaby account. Check out our cash back offers through Earnplify.com, and remember to share this with family and friends too.  Simply purchase what you normally would and redeem your cash back for an eTrustFundBaby gift card. Then access the eTrustFundBaby account and apply the Gift Card funds to the account.

How do I share my child’s eTrustFundBaby campaign with family and friends?

Your child’s eTrustFundBaby campaign is by private invite only.  You decide who you share it with.  To share your campaign, go to your Dashboard and click on your child’s campaign to access that page.  From there you can share it via facebook, twitter, instagram, whatsapp, email or copy and place the link elsewhere.

How can family and friends help fund my child’s eTrustFundBaby account?

Family and friends interested in contributing funds towards your child’s future can do so by making a deposit directly to your child’s eTrustFundBaby account. They can also earn cashback from their everyday purchases to fund your child’s account. Firstly, you’ll need to share your created ‘campaign’ page with others.  Options to fund an eTrustFundBaby account include:

  1. Direct Deposits/Donations – Donors may make payments to your child’s eTrustFundBaby account by following the link provided.
  2. Gift Card – Our eTrustFundBaby Gift Card is a great gift option that can be purchased online and emailed or mailed to recipient.  eTrustFundBaby Gift Cards can be redeemed by members with an eTrustFundBaby account. This ensures that the gift is used towards its intended purpose – to help finance the child’s financial future.
  3. Cash Back Earn cash back from your everyday spending through our partner site, Earnplify.com.
  4. Cash Back from the eTrustFundBaby Spend Card (coming soon) Cash back can also be earned by getting a refillable prepaid eTrustFundBaby Spend Card.  The Spend Card ensures that purchases made at participating retailers earn cash back which can be deposited in the designated eTrustFundBaby account.

We make saving for your child’s future easy.  Family and friends can help in saving towards your child’s financial future so remember to share your eTrustFundBaby campaign with them too.

Why do I need to register to make a donation?

We require registration to make a donation.  The registration process is simple and will allow you to manage your donations through your account.  You can also cancel a donation within the cancelation window.  With your eTrustFundBaby (eTFB) account, you can create your own campaign or donate regularly to other eTFB campaigns you support.  Other actions you can take when you log into your account include changing or removing the linked funding source.  This explainer video shows how this is done: View/cancel donation; change/delete funding source.

How long does it take for donated funds to clear?

Funds donated usually arrive in the linked bank account within 4-5 business days.

How do I cancel a donation?

You may cancel a donation you made within 2 hours of making the donation.  This explainer video shows how this is done: View/cancel donation.

1) Go to Dashboard

2) Go to ‘My Account’ and select ‘Donations’ from the dropdown menu

3) Look for the donation made.  If your donation is still within the cancellation window, the link to ‘cancel’ will be shown next to the donation activity.

 

When can funds be withdrawn from my child’s eTrustFundBaby account?

At eTrustFundBaby, we provide our members access to amazing bank offers, including some of the highest yielding savings accounts in the market.  You select the bank and the offer!  Through the eTrustFundBaby platform, deposits are directly made into an FDIC insured bank of your choosing.  You have access to the bank and should follow that bank’s procedures for withdrawing funds.   eTrustFundBaby accounts are meant to help finance your child’s financial future.  Family and friends who may have contributed into the account intend for its use to fund your child’s financial future.

Who can withdraw from the eTrustFundBaby account?

At eTrustFundBaby, we provide our members access to amazing bank offers, including some of the highest yielding savings accounts in the market.  You select the bank and the offer!  Withdrawals should follow bank procedures.  The name(s) of the account holder with the bank typically can withdraw from the bank account.  eTrustFundBaby accounts are meant to help finance your child’s financial future.  Family and friends who may have contributed into the account intend for its use to fund your child’s financial future.

Which Countries Are Currently Supported?

Currently, we only support eTrustFundBaby accounts/campaigns in the United States.